Source: https://ailoot.ai/docs/billing/topup/
Canonical: https://ailoot.ai/docs/en/billing/topup/
Language: en

[Billing](https://ailoot.ai/docs/en/) 

# Adding funds

[Markdown](https://ailoot.ai/docs/en/billing/topup/index.md)

Your balance is kept in US dollars. One-time top-ups range from $18 to $2000. Review the available payment methods, payment currency, total, exchange rate and fee on the payment page before confirming.

## [](https://ailoot.ai/docs/billing/topup/#how)How to add funds

1. **Sign in to the Dashboard**

   [ailoot.ai/login](https://ailoot.ai/login).
2. **Open Pricing**

   Pricing can only be opened from within the Dashboard. A direct link without signing in will show a prompt to open it from the Dashboard.
3. **Choose an amount**

   In the Top up section, choose an amount from $18 to $2000. One-time top-ups have no bonus, but they do not expire.
4. **Review and confirm payment**

   Open the payment page and check the available method, payment currency, total, exchange rate and fee. Confirm payment after reviewing these terms.
5. **Done**

   Funds are credited after the payment is confirmed. The balance is shared across all keys on the account.

## [](https://ailoot.ai/docs/billing/topup/#scheduled)Scheduled top-ups

Scheduled top-ups are available only if the feature is enabled for your account in Pricing. A plan, a toggle, or a created order does not confirm an active automatic payment: bank confirmation and payment status are required. General availability of recurring charges is not promised here. Check current terms and status in the Dashboard.

Some available plans include a bonus on the amount paid. Check the current offer and payment status in the Dashboard. Reference plan cards are in [Pricing](https://ailoot.ai/docs/en/billing/subscriptions/).

## [](https://ailoot.ai/docs/billing/topup/#faq)Frequently asked questions

### The payment went through, but my balance has not changed

Funds are usually credited within a few minutes. If there is a delay, email [support@ailoot.ai](mailto:support@ailoot.ai), with your account email, the amount, and the payment time.

### Can I get a refund?

The terms are described in the [public offer](https://ailoot.ai/legal/offer).

Still have questions? Send your Request ID and a description — we'll help you troubleshoot.[Contact support](mailto:support@ailoot.ai)

## Ailoot · The company and its project portfolio





Ailoot combines established operating experience, a large client base, stable service and ongoing KPI control.





The company and its project portfolio: millions of customers; monthly sales in the billions.





Ailoot brings that operating experience to API access for AI features in customer products, agents, applications and automations.