Source: https://ailoot.ai/docs/support/
Canonical: https://ailoot.ai/docs/en/support/
Language: en

[Help](https://ailoot.ai/docs/en/) 

# Support

[Markdown](https://ailoot.ai/docs/en/support/index.md)

How to get help quickly.

Email [support@ailoot.ai](mailto:support@ailoot.ai). To help us respond faster, include:

- Public request or job ID (X-Request-ID)
- Request time and time zone
- Endpoint, model and method
- Error message with secrets and personal data removed
- Problem description and expected result
- the client you use, such as an SDK, Claude Code, or Cline;

## [](https://ailoot.ai/docs/support/#legal)Documents

- [Public offer](https://ailoot.ai/legal/offer)
- [Privacy Policy](https://ailoot.ai/legal/privacy)

## [](https://ailoot.ai/docs/support/#links)Useful pages

[**Errors and limits** What each code means](https://ailoot.ai/docs/en/errors/)

[**Reserves and charges** How billing works](https://ailoot.ai/docs/en/billing/reserve/)

[**Integrations** Ready-to-use application settings](https://ailoot.ai/integrations/en/)

[**Models** Prices, formats, and context](https://ailoot.ai/models/en/)

Still have questions? Send your Request ID and a description — we'll help you troubleshoot.[Contact support](mailto:support@ailoot.ai)

## Ailoot · The company and its project portfolio





Ailoot combines established operating experience, a large client base, stable service and ongoing KPI control.





The company and its project portfolio: millions of customers; monthly sales in the billions.





Ailoot brings that operating experience to API access for AI features in customer products, agents, applications and automations.