OpenAI API Organization Verification: Documents and Rejected Applications

To verify an organization in the OpenAI API, you need an original passport or another government-issued document from a country on OpenAI's list, plus a selfie if requested.

Let's go through it in order: which document OpenAI asks for and why verification is rejected. Let's get started.

For more on working with models, see the Ailoot documentation.

Why does OpenAI require organization or identity verification?#

OpenAI asks for verification when you want to access certain models, features, or programs:

In other words: OpenAI may ask you to complete verification before you can use certain products, features, models, or programs. Some require business verification, some require identity verification, and some require both.

For business verification, prepare the company's legal name exactly as it appears in the registry, its address and contact details, what the company does, and why it needs OpenAI. Provide a tax or registration number and company documents if requested. The details may be checked against registries, so enter everything exactly as it is registered.

Which document is suitable for identity verification#

You need the original document and a phone with a camera:

In other words: you need an original government-issued document from a supported country or territory and a device that can take a clear photo of the document and, if requested, a selfie.

A passport, driver's license, national or state ID card, residence permit, or work permit is accepted. The document must be valid and legible, with your full name, date of birth, and a photo showing your unobstructed face. It must not be cropped, edited, or damaged.

A company pass, bank card, or expired document will not work. Neither will copies: photos of photocopies, screenshots, scans, electronic driver's licenses, or digital ID cards. Use the camera to photograph the document itself.

How to check the document's issuing country#

The document must be from a country on OpenAI's list. OpenAI does not publish a separate list of "banned" countries:

In other words: we do not publish a separate list of unsupported countries and territories. If a location is not on the list below, our API is not supported there.

Kazakhstan and Armenia are listed; Ukraine is marked "with certain exceptions." OpenAI also gives this warning:

In other words: accessing the services or offering access outside the listed countries and territories may result in your account being blocked or suspended.

What to do if verification is not approved#

Without approval, you retain everything you were already using. Only the access that required verification remains unavailable.

The components of an agent's cost are explained in "How much does an AI agent cost?".

Why verification is rejected and whether you can try again#

OpenAI lists these reasons for rejection:

• the information is incomplete, incorrect, or does not match the account, organization, or documents;
• the document is expired, blurry, cropped, damaged, or altered;
• the face in the document photo is obscured or does not match the selfie;
• you submitted a scan, screenshot, digital copy, or a document not issued by a government;
• the organization does not meet the current requirements;
• a technical error occurred during submission.

The result cannot be changed manually, and the reason for rejection will not be explained:

In other words: verification results cannot be changed manually, and details of a specific decision are not provided.

If you can retry verification or appeal a rejection, OpenAI will say so in the notification or directly in the product. There is also another rule:

In other words: for identity verification, a person can verify only 1 account or organization. Trying to complete multiple verifications may result in access being blocked.

Approval for 1 organization does not necessarily grant access to another. Before submitting, check that you are signed in to the right organization, that your account email works, that the details match the registry and your document, and that your browser and phone are up to date.

Has OpenAI already sent you a verification request?

For your next steps, visit Ailoot.