Respan: Span-01

{
  "model": "respan/span-01",
  "questions": {
    "is_bug": {
      "criteria": {
        "false": "The customer is asking a question or requesting a feature.",
        "true": "The customer describes broken or unexpected product behavior."
      },
      "instructions": "Is the customer reporting a software defect?",
      "type": "noul"
    },
    "team": {
      "criteria": {
        "account": "Login, permissions, or profile issues.",
        "frontend": "Rendering, layout, or browser compatibility issues.",
        "payments": "Checkout, billing, or payment processing issues."
      },
      "instructions": "Which team should own this ticket?",
      "type": "choice"
    },
    "urgency": {
      "criteria": [
        "Can wait for the next release",
        "Should be fixed this week",
        "Blocking revenue right now"
      ],
      "instructions": "How urgent is this ticket?",
      "type": "score"
    }
  },
  "state": {
    "customer_tier": "enterprise",
    "ticket": "My checkout page shows a blank screen after I click Pay. I have tried two browsers."
  }
}

set -eu
: "${AILOOT_API_KEY:?Set your Ailoot API key}"
: "${AILOOT_REQUEST_FILE:?Set your actual JSON request file}"
export AILOOT_REQUEST_FILE
python3 - <<'PY_REQUEST'
import json,os
from pathlib import Path
p=json.loads(Path(os.environ['AILOOT_REQUEST_FILE']).read_text(encoding='utf-8'))
if not isinstance(p,dict): raise SystemExit('Request must be a JSON object')
p['model']='respan/span-01'
Path('request.json').write_text(json.dumps(p,ensure_ascii=False),encoding='utf-8')
PY_REQUEST
curl --fail-with-body --silent --show-error https://api.ailoot.ai/v1/systemone \
  -H "Authorization: Bearer $AILOOT_API_KEY" -H 'Content-Type: application/json' \
  --data-binary @request.json -D response-headers.txt -o result.json
python3 - <<'PY_RESULT'
import json
from pathlib import Path
print(json.dumps(json.loads(Path('result.json').read_text()),ensure_ascii=False,indent=2))
PY_RESULT